Help Center

• There are 3 types of items Freedom Look sells, and all 3 have slightly different Refund Policies:
• Retail Items: These have a 30-day refund guarantee. If you don't like the item or it is defective, we will either replace it at no cost to you, or you can send it back to us for a refund. Shipping cost is deducted.
• Shirts: These have a full 30-day refund guarantee. If item is defective, we will replace it at no cost to you. You CANNOT return shirts unless they are defective. For size exchanges please read below.
• Free Promotional Items: Due to the nature of these free promotional items, there is no refund applicable because you are not paying for the item. You pay for shipping, but that cost is not refundable because it goes towards actually shipping the item. 
• Print on Demand: For these type of products we don't accept any returns. It includes sweatshirts, car seat covers, shoes, boots, or any  other print on demand product.
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• For all applicable returns, please send to:

ATTENTION: RETURN

Freedom Look

Suite #K172854
13820 NE Airport Way
Portland, OR, 97251
United States

• If your shirt doesn’t fit and you need to exchange for a different size, please follow these instructions. First, make sure that you have not worn or washed your item (besides trying on). Send your unworn and unwashed items to:

ATTENTION: EXCHANGES - SIZE

Freedom Look

Suite #K172854
13820 NE Airport Way
Portland, OR, 97251
United States

• Make sure to include details on the correct size needed sent back.  
• You have 30 days to exchange your item.
• Please Note: Customer pays return shipping on exchanges. The USPS has the best rates in our experience, but you can ship back to us any way you like. If you have a question about your return, contact us at support@fredoomlook.com. 

• If this happens, we are truly sorry. Please email us at support@freedomlook.com and tell us your order number and how we messed up.  
• We will take care of you and cover all costs of getting you the right shirt. We will send you a new shirt and pay for your shipping to send that one back to us. We are human and do make mistakes.  We will make sure to correct the issue ASAP!

• This depends on the product ordered, the total weight, and where we're shipping to. Our standard US shipping cost is $3.95 - $4.95 unless you order a large amount of weight. On FREE promotional items shipping starts at $8.95 as we are shipping from our different warehouses overseas.

• We currently do not offer international shipping.  This is something that will be available in the near future.